( BW)(CA-GUIDEWIRE-SOFTWARE) Rosgosstrakh, Largest Russian Insurance
Company Celebrates First Year in Production with Guidewire
ClaimCenter; Guidewire ClaimCenter(R) deployed as key component in
strategy to modernise core operations and standardise claims
settlement processes across organization

    Business Editors/Technology Editors

    LONDON--(BUSINESS WIRE)--Nov. 5, 2008--At the IEA & Marketforce
Future of General Insurance 8th Annual Conference, Rosgosstrakh (RGS),
Russia's largest insurance provider, and Guidewire Software(R), a
leading global provider of solutions to general insurance companies,
today announced that RGS has been successfully in production with
Guidewire's industry leading ClaimCenter system for over one year. RGS
now relies on Guidewire ClaimCenter(R) to support the complete claims
process for its Auto, Property, Personal Accident, Animals, and Life
lines of business. Today, more than 3,000 users process over 50% of
all RGS claims with ClaimCenter. The company's total annual claims
volume averages 1.5 million claims. Additional ClaimCenter deployments
to other RGS regions continue, with 58 of 89 regions scheduled to be
in production by the end of 2008 and full deployment to all regions
scheduled for Q2 2009.

    RGS selected Guidewire ClaimCenter as part of the company's
strategy to transform its claims handling operations based on the
highest global standards and using best-of-breed technology. RGS
believes that excellent customer service requires perfect claims
handling and high quality handling consistency across its entire
country. With its initial 6-month ClaimCenter deployment project
(completed in May 2007) and numerous subsequent roll-outs of
ClaimCenter, the RGS claims organisation now has consistent processes
in place, is working with paperless (electronic) claims files, and can
view more and higher quality claims data in real-time for improved
operational efficiencies. The company is on track to meet its primary
project objectives and is seeing reduced adjuster training times and
costs and a reduction in claims settlement times to 1 day for simple
claims.

    "We chose Guidewire to help us raise claims settlement quality,
gain visibility and consistency in our settlement processes, and
reduce our operating costs - across our regions," said Ekaterina
Gelfand, chief project officer at RGS. "Guidewire has not disappointed
us - the benefits we are seeing with ClaimCenter increase with each
roll-out we do. We have centralised all non-client facing operations
which allow shared services to be efficiently performed and managed
and cost effectively executed. This now enables our appraisers,
adjusters and field staff to focus on providing the best possible
service to our clients."

    "This project was very challenging in terms of what we wanted to
accomplish, the vast geography we were working with, and the fact that
we selected a vendor in Guidewire who had no previous experience in
Russia and whose product wasn't yet available in Russian," said
Ekaterina Gelfand. "Together we have made the impossible a reality.
Guidewire was open and honest with us and they kept their promises.
This, along with the determination and talent of our team,
ClaimCenter's flexibility, and strong RGS management vision and
support, enabled us to succeed."

    Guidewire ClaimCenter is a leading end-to-end claims system for
general insurance. ClaimCenter's flexible business rules enable claims
organisations to optimise and monitor the claim process. Claims
executives can define, enforce and continually refine their preferred
claim handling practices. In addition, ClaimCenter uses a modern
technology architecture, including a 100% Web client and Web services
interface that enable lower total cost of ownership in any
environment.

    "We are pleased to work in close collaboration with RGS in helping
RGS achieve its claims transformation vision," said John Raguin, chief
executive officer, Guidewire Software. "This project, the scope of
which cannot be underestimated, has enabled Guidewire to demonstrate
that ClaimCenter can be implemented on schedule in a new territory for
us - one that is far from our headquarters. Many specific product
attributes were required to make this project successful, of which
localising ClaimCenter into Russian is just one example."

    About Rosgosstrakh

    Rosgosstrakh (RGS) is the only nationwide insurance company in
Russia with almost 87 years of experience operating on this scale. It
is the largest Russian insurer offering the classic lines of insurance
cover in terms of collected premiums, the size of its corporate
network, assets and revenues.

    RGS is a universal insurance company. With its license from the
Russian Ministry of Finance for practically all types of insurance,
RGS offers its clients a broad range of insurance and reinsurance
contracts. A well-balanced investment portfolio, diversified insurance
and financial expertise, and a reliable system of reinsurance in
Russia and abroad represent the trinity that guarantees RGS's ability
to settle claims of any type.

    Today RGS is a vertically integrated holding company, which
incorporates close to 3,000 branches, regional agencies, sales and
claims-handling offices covering every one of Russia's 86 regions, as
well as two specialized companies - RGS-Life and RGS-Med. Over 100,000
employees, including 60,000 agents work for RGS. All elements of the
RGS Group of Companies are integrated under a single supervisory
management.

    Market surveys show that RGS has the best brand recognition among
Russian insurance companies and that Russian citizens regard
Rosgosstrakh as the most reliable insurance partner in the market. RGS
offers its services to more than 20 million individuals and over
200,000 corporate clients including various businesses, key financial
and industrial giants. The RGS Group of Companies is one of the
fastest-growing corporations in Russia. In three years it has moved up
the insurers' rankings table from Number 54 to Number 1. In 2004 RGS
was recognized as the leader of the Russian insurance market and has
held the position since.

    About Guidewire Software

    Guidewire Software is a leading global provider of technology
solutions to general insurance companies. Guidewire delivers proven
software to run core insurance operations, including billing,
underwriting, policy, and claim management. The Guidewire Insurance
Suite(TM) consists of Guidewire ClaimCenter(R), Guidewire
PolicyCenter(R), and Guidewire BillingCenter(TM), which provide a
modern, web-based platform for all lines of business. Guidewire is
headquartered in San Mateo, California, USA, with offices in London,
Munich, Paris, Sydney, Toronto and Tokyo. For more information, please
visit www.guidewire.com.

    NOTE: Guidewire, the Guidewire logo, Guidewire Software, Guidewire
ClaimCenter, and Guidewire PolicyCenter are registered trademarks;
Guidewire Insurance Suite and Guidewire BillingCenter are trademarks
of Guidewire Software, Inc.

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    CONTACT: Rosgosstrakh
             Andrey Biryukov
             Department of Public Relations
             + 007 495 783-24-37
             pr@rgs.ru
             or
             Guidewire Software, Inc.
             Diana Stott
             Public Relations Manager
             +1 650 356 4941
             dstott@guidewire.com