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Datum nieuwsfeit: 31-01-2006
Amerikaanse farmaceutische firma kiest C3i voor levering end-to-end CRM-support; Helpdesk, hardware, training en systeemintegratie van C3i voor gebruikers Siebel
( BW)(C3I) North American Pharmaceutical Firm Selects C3i to Provide
End-to-End CRM Support Services; C3i's Help Desk, Hardware, Training
and Systems Integration Services to Benefit Customer's Field Force
Using Siebel Sales
Business Editors
BRUSSELS, Belgium--(BUSINESS WIRE)--Jan. 31, 2006--C3i, a leading
provider of global CRM support services, today announced that a
specialty pharmaceutical company selected C3i to offer end-to-end
Siebel Pharma Services to maximize the effectiveness of its
field-based professionals.
C3i will upgrade the life sciences customer's CRM application to
Siebel 7.8 for its 750 U.S.-based sales force. Following the upgrade,
C3i will provide global help desk support, and managed services for
Tier II and Tier III technical support.
C3i will also offer workstation engineering, tablet deployment and
hardware repair services for new tablet computers. The entire solution
includes roll-out training and new hire instruction to ensure end-user
adoption of the Siebel Pharma system.
"Pharmaceutical companies rely on their field-based professionals
to call-on their prescribing customers to successfully distinguish
their products from the competition," said Richard Matlus, research
vice president at Gartner. "These organizations also require a support
infrastructure that has world-class CRM implementation and support
experience that allows them to rapidly use and adopt CRM systems to be
productive in the field."
"Over 34,000 pharmaceutical reps currently rely on C3i's
high-quality support experience," said Dave Hanaman, chief sales and
marketing officer at C3i. "As a North American market leader in
pharmaceutical support services, no other organization is as trusted
as C3i to implement and support their CRM environment."
C3i offers global and seamlessly integrated operations support
from the United States, India and Bulgaria. For more information,
please visit C3i's website at www.c3i-inc.com.
About C3i
C3i's unrivaled technology and outsourcing services help
organizations dramatically improve customer management effectiveness
while lowering the total cost of deploying and supporting a CRM
environment. Only C3i provides a complete portfolio of business
consulting, systems implementation, technology training, help desk,
performance optimization and workstation management services. By
combining these end-to-end services in a seamless solution, C3i
delivers the best-in-class CRM and business intelligence offerings for
mobile professionals supporting global life sciences, medical
products, financial services, consumer packaged goods and high tech
organizations. C3i has global operations centers in the United States,
India and Europe. For more information, please visit C3i's website at
www.c3i-inc.com.
--30--CD/ny*
CONTACT: C3i
Jason Ripper, 973-401-4615
jripper@c3i-inc.com