|
|
|
|
|
terug |
Datum nieuwsfeit: 17-01-2006
C3i introduceert online reparatiedienst voor laptops; grote farmaceutische firma reduceert verzendingen en reparatiekosten met meer dan 30 procent door reparatieoplossing van C3i
( BW)(C3I) C3i Introduces Online Laptop Repair Service for Sales
Forces and Mobile Service Organizations; Major Global Pharmaceutical
Firm Reduces Shipping and Break-Fix Costs by over 30 Percent by Using
C3i's Remote Diagnosis and Repair Solution
Pharmaceutical Writers/Business Editors/Telecommunications Writers
BRUSSELS, Belgium--(BUSINESS WIRE)--Jan. 17, 2006--C3i, a leading
provider of global CRM support services, today launched an innovative
online solution to prevent, detect and repair computer problems,
enabling C3i help desk agents to rapidly resolve difficult software
issues for over 35,000 mobile end users. C3i's new service will
diagnose and fix these software issues and significantly reduce
unnecessary laptop shipments, leading to less sales force downtime and
IT support costs.
"Since the majority of all hardware repair shipments are actually
caused by software-related problems," said Bob Piwko, chief operating
officer of C3i, "we saw an opportunity to dramatically decrease the
number of times a sales force ships in their computer for service -
thereby eliminating any loss in productivity."
In conjunction with today's commercial launch of C3i's remote
diagnosis and repair solution, a global leader in diabetes healthcare
successfully completed a remote diagnosis and repair pilot, enabling
their IT organization to reduce laptop shipments and repair costs by
over 30 percent.
"Due to our customer's VPN and firewall restrictions, their
previous software repair solutions could not access their remote
users. Using a pioneering technology, we offered our client a
cost-effective solution that could repair their mobile professional's
software issues behind the scenes and without any interruptions to
their open applications" added Piwko. "With a resolution rate of over
85 percent, their mobile professionals were more satisfied with the
help desk and had less downtime in the field."
C3i offers remote diagnosis and repair services from its
seamlessly integrated operations centres in the United States, India
and Bulgaria. For more information, please visit C3i's website at
www.c3i-inc.com.
About C3i
C3i's unrivalled technology and outsourcing services help
organizations dramatically improve customer management effectiveness
while lowering the total cost of deploying and supporting a CRM
environment. Only C3i provides a complete portfolio of business
consulting, systems implementation, technology training, help desk,
performance optimization and workstation management services. By
combining these end-to-end services in a seamless solution, C3i
delivers the best-in-class CRM and business intelligence offerings for
mobile professionals supporting global life sciences, medical
products, financial services, consumer packaged goods and high tech
organizations. C3i has global operations centres in Europe, the United
States and India. For more information, please visit C3i's website at
www.c3i-inc.com.
--30--AM/ny*
CONTACT: C3i, Inc.
Media:
Jason Ripper
973-401-4615 (office)
908-246-2913 (mobile)